How secure is the Cash to Cash System?
Cash to Cash uses a very secure web-based system. The system’s interface design is based on simplicity and user-friendliness, offering convenience and efficiency for customers and Agents. We use HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) to encrypt and decrypt user page requests as well as the pages that are returned by the Web server. SSL uses public-key encryption to exchange a session key between the client and server; this session key is used to encrypt the http transaction - both the request and the response. In effect, no one can access our system without a USB key.

Where do I get information about Cash to Cash locations?
You can find out which locations are in our Cash to Cash network by opening the Location of Agents page or by calling our Customer Service Center.

How soon will the money be available to the Beneficiary?
Funds are usually available at Location of Agents within 15 minutes. Availability is subject to the hours of operation of each Agent and to relevant regulations. The Sending customer must have provided the Pay Out Code (POC) number and relevant transfer details to the Beneficiary customer.

How can I check whether the beneficiary has received the money?
To obtain the current status of each transaction, please call our Customer Service Center at +62-21-577-1959 (Indonesia). Please have your Pay Out Code (“POC”) number ready.

How much can I send through Cash to Cash Money Transfers?
Each country has different transaction limits. For further information, please refer to the existing limits determined by Cash to Cash International Money Transfers in your country or contact our Customer Service Center at +62-21-5770-2324 (Indonesia).

How can I pay for the transfer?
At present, the transfer can only be paid using cash. However, we are currently updating our service to allow customers to conduct a transaction using other payment methods.

How does the Beneficiary receive the cash?
The Beneficiary may collect the money at any Cash to Cash location, simply by providing acceptable identification and the Pay Out Code (POC) number and relevant transfer details such as Sender’s name, and sending country. The sender must never disclose any of this information to any person other than the intended beneficiary.

What if the Beneficiary does not have the Pay Out Code (POC) number?
To prevent fraudulent misuse of our service, the Beneficiary cannot receive the cash unless they have the POC, relevant transfer detail and acceptable identification.